Match your website exactly with customizable colors, text, images and animations. Modify size, content and position to suit your unique brand.
Get real-time data of key chat metrics such as customer wait time, queue size and customer satisfaction in one convenient screen.
Add Facebook 'Like' and Twitter 'Follow' buttons to your chat window and watch your loyal customer base grow.
View a list of all the current visitors on your website and choose to initiate a conversation with them whenever you want.
Filter your tickets quickly by agent, inbox, priority, tag or due date right from the comfort of your control panel.
View the activity thread of each ticket, showing all replies, agents involved, notes added, priority changes and much more.
No more missed tickets! Assign each ticket to the right person on your team and track them all the way till the ticket is closed.
Find exactly the ticket you're looking for quickly and easily. Search by ticket number, name or email address.
Help your customers help themselves with a library of your FAQs that they can tap into before contacting you.
Create knowledge bases not just for your customers but also for your agents to help them provide better support.
Redirect your knowledge base to your own URL so that your customers feel they're still on your website.
Add amazing content to your knowledge base with multiple images, videos, rich text, headers and footers.