live chat and ticketing

Engaging your customers has never been this easy

  • Engage with visitors in real-time
  • Manage email & social media interactions
  • Track & resolve customer problems
  • Organize & manage contacts
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Live Chat Software

Live Chat

Engage with visitors on your website and social media channels and start boosting sales while providing amazing support.

Support Tickets

Support Tickets

Organize and prioritize all your emails, social media interactions and chat messages in one convenient shared inbox.

Knowledge Base

Knowledge Base

Build a self-service customer experience on your own website that improves customer satisfaction and reduces customer inquiries.

Contact Management

Contact Management

Manage all your contacts in one place and have a unified view of key contacts, activity history and internal notes.

Start Converting Your Visitors to Customers Right Now

Chat with your visitors in real-time

Customizable Chat Window

Customizable Chat Window

Match your website exactly with customizable colors, text, images and animations. Modify size, content and position to suit your unique brand.

live chat Dashboard

Real-time Dashboard

Get real-time data of key chat metrics such as customer wait time, queue size and customer satisfaction in one convenient screen.

Social Media integration

Social Media integration

Add Facebook 'Like' and Twitter 'Follow' buttons to your chat window and watch your loyal customer base grow.

Proactive live chat

Proactively engage visitors

View a list of all the current visitors on your website and choose to initiate a conversation with them whenever you want.

Never Miss Another Customer Inquiry

Filter Support Tickets

Filter your Support Tickets

Filter your tickets quickly by agent, inbox, priority, tag or due date right from the comfort of your control panel.

Support Ticket History

Ticket History

View the activity thread of each ticket, showing all replies, agents involved, notes added, priority changes and much more.

Assign & track tickets

Assign and track

No more missed tickets! Assign each ticket to the right person on your team and track them all the way till the ticket is closed.

Quick Search

Quick Search

Find exactly the ticket you're looking for quickly and easily. Search by ticket number, name or email address.

Customer Support Ticketing

Self-service Knowledge Base

Reduce Support Requests

Reduce Support Requests

Help your customers help themselves with a library of your FAQs that they can tap into before contacting you.

kb-icon-2

Build Internal and External Knowledge

Create knowledge bases not just for your customers but also for your agents to help them provide better support.

Redirect knowledge base

Part of your Website

Redirect your knowledge base to your own URL so that your customers feel they're still on your website.

Customise knowledge base

Fully Customizable

Add amazing content to your knowledge base with multiple images, videos, rich text, headers and footers.

ZupportDesk Knowledge base

Add & Manage Contacts while providing Support

Contact-Management

Start Converting Your Visitors to Customers Right Now